Our associate provides advice and practical tele-facilitation to help you replace a lost or damaged Mexico residency card.
You need to present your Mexico residency card every time you leave and return to Mexico, and it can also be used as a form of official government-issued ID.
If your Mexico residency card becomes lost, or damaged beyond use, you’ll need to replace it. The procedures for doing this differ depending on whether you are in Mexico or abroad when your card is lost or becomes unusable.
Do not re-enter Mexico as a visitor if you’re resident
When you hold legal residency status in Mexico, if you re-enter the country without your residency card, or without a replacement card visa issued by a Mexican consulate abroad, your entry will be logged as a visitor and your existing residency status may become void.
Get help to replace a lost or damaged Mexico residency card.
Our associates can help you when you need to get a replacement for your lost or damaged Mexico residency card—whether you are in Mexico or abroad when you discover the loss.
The procedures for replacing a card vary depending on whether you are in Mexico or abroad.
- If you’re in Mexico, you can attend the local immigration office and file for a replacement card;
- If you’re outside of Mexico, you must visit a Mexican consulate before you return to Mexico to get a visa sticker in your passport and exchange that sticker for a replacement card when you return to Mexico.
Our associates will provide you with a consultation and help you through the paperwork and procedures required to replace a lost or damaged residency card.
How the Tele-Assistance facilitation service works
The tele-assistance support service offered by our associates saves you time and helps avoid common mistakes made by applicants filing for a residency card replacement. You can use tele-assistance regardless of what location you plan to move to (or are currently situated) in Mexico.
The service facilitates your application when you intend to apply via Family Unit:
- An initial consultation by phone/videocall/email/chat to understand your situation and plan a workable approach for your residency card replacement.
- Confirmation of the required procedures to replace a lost or damaged residency card.
- Review of your supporting documentation for accuracy and completeness.
- If your procedure to replace a lost/damaged card will begin at a Mexican Consulate abroad, our associate will provide help with the appointment booking, and assistance with the preparation for your consulate interview.
- Booking of an appointment for you at the immigration office in Mexico using the INM’s online appointment system. (Lost/damaged residency cards are only re-issued at the same immigration office where they were originally issued.)
- Correct completion of the forms and covering letter you will need to file to apply for a replacement residency card.
- Customized checklist of documents you’ll need to carry and present when you attend the Mexican consulate abroad (if applicable) and immigration office in Mexico.
- Detailed instructions/guidance about where to go and what to do when you arrive at the immigration office to file for the replacement.
Get support through the card replacement process
The table below describes the support offered at each stage of the process when you file to get a residency card replaced.
| Stage | Lost or damaged residency card replacement |
| Initial consultation | The service begins with a personal consultation. Our associate will consult with you to understand your situation, describe the relevant procedures, and plan to file for your residency card replacement. |
| Tele-support for Mexican Consulate procedures | If you’re outside of Mexico when your residency card becomes lost or damaged beyond use, your procedure will require an appointment at a Mexican Consulate to obtain a residency card replacement visa. Our associate provides tele-support for this stage, including identifying a suitable consulate, help with appointment booking, and support to help you prepare for your interview at the Mexican Consulate. |
| Preparatory work and documents review | To prepare for your procedure, our associate will send you a customized checklist of the documents you need to gather for your application based in your individual situation.
Our associate also provides a review of your supporting documentation to cross check them for accuracy and completeness. |
| Forms and letters | If you begin the process at a Mexican consulate abroad, our associate will help you book an appointment and provide guidance for you to complete the consulate application form.
For your filing at an immigration office in Mexico, our associate will correctly complete all the application forms and write the covering letters (in Spanish) that you will need to submit when you file for your residency card replacement at the immigration office. |
| Scheduling | Our associate works with you to coordinate dates for your card replacement filing procedures that are mutually convenient, and which meet the stipulated deadlines for the procedure.
Our associate will coordinate your intended filing date for the card replacement, book an appointment for you at the Immigration Office in Mexico using the INM’s online appointment system, and confirm the date/time that has been booked for you. They’ll also provide you with details of the address and opening hours of the immigration office you intend to file at to obtain your replacement card in Mexico. |
| Preparing to file your application in Mexico | Our associate will brief and assist you according to your individual situation to help you fully prepare in advance of your intended filing date.
Our associate will email the files of the forms and letter for you to print out, sign, and take with you to the immigration office in Mexico. They’ll also send you a customized checklist of required accompanying documents you need to carry with you when you file your application. |
| Filing the application in Mexico | Our associate will give you detailed instructions and guidance about filing your card replacement at the immigration office.
They’ll email you a document with detailed guidance about what to do at the immigration office in Mexico when you arrive to file the application at your intended location. Depending on the location, you will either attend the office in person to ask for an appointment and return on that date to file, or you’ll need to line up and wait for a service token to be attended that day. When your turn is called, you hand over the docket of papers our associate prepared and wait for the immigration official to review and process the application. When it’s approved, your photograph and fingerprints will be taken digitally. Your replacement residency card might be issued that same day; otherwise, you will be given a file number and be invited to return another day to pick-up your replacement residency card. |
| Ongoing contact and assistance | Our associate will provide you with a contact number/email in case you have questions or concerns at any time, or need to troubleshoot any issues as you work your own way through the procedures and file your application. |
| Leaving the immigration office | When you have completed filing your procedure, you can advise our associate about the outcome. They may ask you to send them a copy of your card/papers for review and ensure everything is in good order. |
This is not a line-hopping service
Our associate assists and guides you through the procedures in good time, but cannot obtain preferential treatment for any applicant, and they cannot guarantee appointment date availability or ‘fast-track’ appointments or processing time scales at the immigration office.
Lost/damaged residency card replacement Tele-Assistance Fees
Our associate’s residency card replacement tele-assistance package offers facilitation that is transparent and affordable, with fixed-fee pricing and no hidden charges. All consulting and assistance fees exclude the government fees applicants must pay to apply for residency in Mexico.
| Lost/damaged residency card replacement | Fees |
Residency card replacement — in Mexico
|
US$219 Per applicant, for card replacement made directly in Mexico without going to a Mexican consulate. |
Residency card replacement — outside MexicoIf you lost your residency card while you are outside of Mexico get tele-assistance with the Mexican Consulate procedure and tele-assistance at the immigration office in Mexico to get the card replaced.. |
US$319 Per applicant, for card replacement that begins at a Mexican consulate abroad and gets completed at an immigration office in Mexico. |
Questions before you request the service?
If you have a question or need guidance about how the immigration assistance service works before you make a service request, please contact us.
Make a service request for assistance with lost or damaged residency card replacement
To hire our associate to assist you with the facilitation of the replacement of your lost or damaged residency card, please complete the request form below.
What happens next?
- After you complete the form, Mexperience will send you an email that confirms your request and introduces you to the associate who will assist you.
- The immigration assistance associate will respond to you directly and request payment for their service. When you’ve paid, they’ll schedule-in your initial consultation and the service will begin.
