When you need to attend an immigration office in Mexico to file your residency application paperwork, our associates can help with accompanied assistance at selected locations.
This service saves you time and helps avoid common mistakes made by applicants. Accompanied Assistance provides a combination of tele-support and in-person accompaniment at the immigration office in Mexico.
Accompanied Assistance —vs— Tele-Assistance
Our associates offer Tele-Assistance regardless of your location, and they offer Accompanied Assistance at immigration offices in selected locations across Mexico.
Accompanied Assistance provides in-person support at immigration offices in selected locations across Mexico. The associate consults with you, prepares and prints out all the application forms and letters, books your appointment at the immigration office in Mexico, and meets you in person on your appointment date to help file your procedure. Accompanied assistance is not available at Mexican Consulates outside of Mexico.
Tele-Assistance many people feel comfortable going to the immigration office in Mexico to file by themselves—and tele-assistance provides support and guidance to help you arrive fully prepared. Our associates consult with you about your situation and plans, and check that your supporting documentation is in good order. They also help with appointment making at the Consulate abroad (if relevant), book your appointment at the Immigration Office in Mexico, and complete the application forms and letters you need for filing in Mexico. They’ll email you the files to print out, sign, and file on your appointment date. They’ll also give you detailed instructions/guidance about where to go and what to do when you arrive at the immigration office.
Learn more about the Tele-Assistance support service.
Accompanied Assistance at immigration offices in Mexico
Accompanied assistance provides the same features and benefits of our associates’ tele-assistance services, with the added benefits of:
- Printing out and organizing all the paperwork and forms ready for you to sign and file the application.
- Meeting with you in person to guide you through the procedures.
- If the immigration office raises any issues with forms or letters, the associate can swiftly correct and reprint papers for you, minimizing the disruption time.
- If you need to return another day to complete the process, they will meet you in person again at no additional charge.
Accompanied Assistance is currently offered at the following locations:
| Mexico City | Chapala/Ajijic | Guadalajara |
| Puerto Vallarta | Nuevo Vallarta | Mérida |
How the Accompanied Assistance service works
Accompanied Assistance provides a combination of tele-support and in-person accompaniment at the immigration office in Mexico. This section describes the application stages and support offered at each stage.
| Stage | Accompanied Assistance |
| Initial Consultation | The service begins with a personal consultation. Our associate will consult with you to understand your situation, describe the relevant application procedures, and plan your customized accompanied support service. |
| Tele-support for Mexican Consulate procedures | If your procedure involves an appointment at a Mexican Consulate, our associate will provide tele-support for this stage, including identifying a suitable consulate, help with appointment booking, and support to help you prepare for your interview at the Mexican Consulate, including review of your supporting documentation for accuracy and completeness. |
| Preparatory work | To prepare for your procedure, our associate will send you a customized checklist of the documents you need to gather. They’ll ask for copies of some documents you’ll need to send to them in advance so they can pre-prepare your application. |
| Forms and letters | The associate will correctly complete all the application forms and write the covering letters, in Spanish. |
| Scheduling | Our associate will coordinate with you about dates for your intended procedure and filing that are mutually convenient, and which meet the stipulated deadlines for the procedure. |
| Immigration Office appointment | Our associate will go online and make an appointment for you at the Immigration office in Mexico using the INM’s online booking system.
They will confirm the appointment date and time with you and give you instructions about when to arrive to ensure you don’t miss your slot. |
| Accompaniment | Our associate will meet you outside the Immigration Office on the agreed date to file your procedure. Your filing docket(s) will be printed and organized for you to sign and hand-over to the immigration official when you file your procedure—so you’ll be fully prepared. |
| Filing the procedure | You’ll be given detailed guidance about what to do at the immigration office on the day. If the associate cannot accompany you inside (some offices allow facilitators in, others don’t) they will provide you with detailed instructions about what to do when you enter.
When your turn is called, you hand over the docket of papers our associate prepared and wait for the immigration official to review and process the application. When it’s approved, your photograph and fingerprints will be taken digitally. Your residency card might be issued that same day; otherwise, you will be given a file number and be invited to return another day to pick-up your residency card. |
| Leaving the immigration office | The associate will leave with you, or if they are not allowed in, they’ll be waiting outside of the immigration office to meet you. When you have your card, they will check that everything is in good order before you leave.
If you need to return another day to pick up your residency card, the associate will accompany you again and there is no extra fee if this happens. Remember that our associates cannot guarantee timescales or obtain preferential treatment for any application. |
This is not a line-hopping service
Our associate assists and guides you through the procedures in good time, but cannot obtain preferential treatment for any applicant, and they cannot guarantee appointment date availability or ‘fast-track’ appointments or processing time scales at the immigration office.
Accompanied Assistance Service Plans & Fees
Our associates charge a fixed fee per person for the accompanied service at immigration offices in Mexico. Fees vary depending on the location. You must pay the government fees separately.
All Accompanied Assistance service plans include:
- An initial consultation by phone/videocall/email/chat.
- Confirmation of the required procedures.
- Helping you to make an appointment at a Mexican Consulate abroad, if relevant. (They cannot accompany you to the Consulate.)
- Making an appointment for you at the Immigration Office in Mexico using the INM’s online appointment system.
- Completion of the forms and letters required for your filing.
- Custom checklist of documents you’ll need to carry.
- In-person accompaniment at the immigration office in Mexico.
| SERVICE PLANS | FEES |
First time residency applicationsWhen you intend to apply for residency, this service plan combines tele-assistance for the Mexican Consulate appointment and interview and accompanied assistance to exchange your visa for a residency card at one of these selected locations in Mexico > |
Fees PER APPLICANT Mexico City: US$440 Guadalajara: US$349 Ajijic/Chapala: US$379 Mérida: US$390 Puerto Vallarta: US$419 Nuevo Vallarta: US$439 |
Visa to residency card exchangeIf you already have a residency visa issued by a Mexican Consulate, get accompanied assistance to exchange your visa for a residency card at one of these selected locations in Mexico > |
Fees PER APPLICANT Mexico City: US$300 Guadalajara: US$250 Ajijic/Chapala: US$280 Mérida: US$250 Puerto Vallarta: US$320 Nuevo Vallarta: US$340 |
Residency card renewalWhen you have an existing Residency Card and want to renew your status, get accompanied assistance to renew your residency card for further years at one of these selected locations in Mexico > |
Fees PER APPLICANT Mexico City: US$300 Guadalajara: US$250 Ajijic/Chapala: US$280 Mérida: US$250 Puerto Vallarta: US$320 Nuevo Vallarta: US$340 |
Change from Temporary to Permanent residencyAfter four consecutive years of holding temporary residency (2 years if married to a Mexican National) get accompanied assistance to change from temporary to permanent at one of these selected locations in Mexico > |
Fees PER APPLICANT Mexico City: US$300 Guadalajara: US$250 Ajijic/Chapala: US$280 Mérida: US$250 Puerto Vallarta: US$320 Nuevo Vallarta: US$340 |
Family Unit residency applicationsIf you’re married to a Mexican National or have certain other family connections in Mexico, get accompanied assistance to apply for residency at one of these selected locations in Mexico > |
Fees PER APPLICANT Mexico City: US$300 Guadalajara: US$320 Ajijic/Chapala: US$340 Mérida: US$250 Puerto Vallarta: US$375 Nuevo Vallarta: US$400 |
RNE Special Program supportIf you need help with the RNE Special Procedure, you can get accompanied assistance at one of these selected locations > |
Fees PER APPLICANT Mexico City: US$400 Guadalajara: US$320 Ajijic/Chapala: US$340 Mérida: US$350 Puerto Vallarta: US$375 Nuevo Vallarta: US$400 |
Questions before you request the Accompanied Assistance service
If you have a question or need guidance about how the immigration assistance service works before you make a service request, please contact us.
Make a service request for Accompanied immigration assistance
To hire our associate to assist you with the facilitation of your Mexico immigration application or renewal, please complete the request form below.
What happens next?
- After you complete the form, Mexperience will send you an email that confirms your request and introduces you to the associate who will assist you.
- The immigration assistance associate will respond to you directly and request payment for their service. When you’ve paid, they’ll schedule-in your initial consultation and the service will begin.
