Replacing Your Lost or Damaged Mexico Residency Card

If your Mexico residency card becomes lost or damaged beyond use, you’ll need to replace it.  The procedures for doing this differ depending on whether you are in Mexico or abroad when your card is lost or becomes unusable.

Replacing lost or damaged residency cards

To show that you’re legally resident in Mexico, you need to present your residency card, either Residente Temporal or Residente Permanente.

Many foreign residents in Mexico use this card as a form of official ID on a day-to-day basis, and the card must be presented in situations where you are asked to prove your residency status for some official reason—for example, when you open a bank account.

The card also needs to be presented at the border just before you leave Mexico and again when you return.  If you fail to show your residency card when you enter the country and instead get admitted as a tourist/visitor this may jeopardize your residency status altogether.

For these reasons, a lost residency card needs to be attended to in short order.  How you go about doing this depends on whether you are in Mexico when you discover the loss, or traveling outside of Mexico.

Replacing a lost card when you are in Mexico

If you discover that your residency card is lost, or becomes damaged to the point of being unusable, when you’re in Mexico, you will need to attend your local INM office to get it replaced.  If you are outside of Mexico when you discover the loss, see the next section about replacing a lost card from outside of Mexico.

This section describes the procedures.

Damaged card only

If the card is damaged and you still have the card, you’ll need to hand it in as part of the card replacement process.  The process is identical to the lost card process (see below), except that you won’t need a police report.

Lost/stolen residency card

If the card is lost, you will need to enter a specific process to get your card replaced.

• First, you must report the loss at the local Ministerio Público, or local police, and get an office report reference number for the loss.  After filing the loss, you’ll get a stamped copy of the report on paper, which you will need to take with you to the INM office.
• The replacement request process begins online, using an electronic form, which you also download and print out, sign on paper, and take with you in person to your local immigration office.
• You also need to write a letter requesting a card replacement and explaining the loss, referencing the official loss report and its file number.
• You’ll need to take the original and copies of your passport and, if you have them, copies of the front and back of the residency card you lost/damaged.
• There is a card replacement fee to pay.  Most immigration offices accept payment by bank cards; if your local office doesn’t, or you don’t have a bank card, you’ll need to pay this in cash at a local bank instead.
• The officer at the immigration office will probably interview you to ask more about the circumstances surrounding the loss of the card(s).  If they don’t issue the replacement card the same day, they will give you a receipt and the system will send you an email when the replacement card is ready to pick-up—this can take 1-4 weeks.
• You cannot leave Mexico while this replacement process is in train.  You must stay until your card is replaced.

Replacing a lost card when you are outside of Mexico

If you are abroad when your residency card is lost or damaged beyond use, you will need to enter into a process to begin to get it replaced before you return to Mexico.

If you are abroad, there is a two-stage process that begins at a Mexican consulate abroad and completes when you return to Mexico.

• Report the loss to the local police and get a report number.
• Visit or make an appointment at your nearest Mexican consulate.  (Most consulates can issue a visa for a residency card replacement, but not all, and you might have to travel to the nearest one that does.)
• The consulate will ask you for details about the loss, ask you to complete some paperwork, and you’ll need to pay a consular fee for a replacement visa sticker.  Be sure to have the police report with you.
• You will need to leave your passport with the consulate so that they can place a residency visa sticker in the passport. It can take up to two weeks to get the visa.
• You will use this visa to re-enter Mexico and afterwards request a new card via your local INM office when you return to Mexico.
• When you arrive in Mexico, you must present this sticker to the border official.  Do not enter Mexico as a visitor/tourist.
• You must then attend the local INM office where you are registered (before the visa’s expiry date, usually 30 days after its issue date) and begin the card replacement process, that is similar to the process for exchanging a visa for a residency card.

Learn more about residency in Mexico

Mexperience publishes information and resources to help you learn about how to apply for and obtain legal residency in Mexico:

• Dealing with expired Mexico residency cards
• Renewing your Temporary Residency card in Mexico
• Find the latest residency-related fees charged by Mexico’s government
• Learn about the principal routes to obtaining legal residency
• Our free Mexico Immigration Guide encapsulates essential information about visas and residency permits for Mexico.